At Top Notch Bully Sticks, we take pride in offering high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to assist you with our hassle-free return policy. Please review the following guidelines to understand our return process:
1. Eligibility for Returns:
- To be eligible for a return, the product must be purchased directly from the Top Notch Bully Sticks website (www.topnotchbullysticks.com). Products purchased from third-party retailers or distributors are not eligible for returns through our website.
2. Timeframe for Returns:
- Customers may initiate a return within 30 days from the date of delivery. After this period, unfortunately, we cannot offer you a refund or exchange.
3. Condition of the Product:
- The product must be unused, undamaged, and in its original packaging to be eligible for a return. We kindly request you to handle the products with care until you are sure you wish to keep them.
4. Return Process: To initiate a return, please follow these steps:
Step 1: Contact our Customer Support Team
- Send an email to info@topnotchbullysticks.com or call our customer support hotline at (561) 465-4997 to notify us of your intention to return the product. Please include your order number, the reason for the return, and any relevant details.
Step 2: Return Authorization
- Once your return request is received and approved, our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
Step 3: Packaging and Shipping
- Securely package the product in its original packaging, along with the RA number clearly marked on the outside. Ship the package to the address provided by our customer support team. Please note that the return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
5. Refund Process:
- Upon receiving and inspecting the returned product, we will process your refund. The refund amount will be credited back to the original payment method used for the purchase, within 5 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
6. Exchanges:
- If you wish to exchange a product for a different size or variant, please follow the return process mentioned above, and once the return is processed, you can place a new order for the desired item.
7. Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, please contact our customer support team immediately upon receipt. We will arrange for a replacement or a full refund, including any shipping charges.
8. Non-Returnable Items:
- For hygiene reasons, opened or partially used bully sticks cannot be returned. Additionally, any products that are not in their original condition or are missing parts for reasons not due to our error are not eligible for returns.
By shopping with Top Notch Bully Sticks, you agree to abide by this return policy. Our aim is to provide you with a satisfactory shopping experience, and we appreciate your cooperation in adhering to these guidelines.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at (561) 465-4997 or email us at info@topnotchbullysticks.com.
Thank you for choosing Top Notch Bully Sticks!